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Customer Service Associate

Job Code:  2760
Division: Archivers
Location: DOWNERS GROVE, IL US
Travel Involved: None
Job Type: Part Time
Education:  
Skills: Retail/Retail Management -> Point of Sale System, Customer Service
 
Category: Card-making,Papercrafting,Retail Store,Rubberstamping,Scrapbooking,Teaching/Instruction
Compensation:  - 
Position Summary:

If you have the ability to build strong relationships with customers while driving sales and are driven to help customers with the products and services that will meet their needs while contributing to a positive, fun, creative environment, apply now to join the Archiver’s team as a Customer Service Associate! 
We're looking for people who easily welcome and connect with customers, are confident sellers, enthusiastic, positive, and approachable.
The Customer Service Associates at Archiver’s play one of the most important roles at the company, as they are the first point of contact with our customers on the sales floor and in the full service photo Memory Lab. Associates provide  exceptional Memory Lab service to our customers as they help customers preserve, print, and share photos, documents, and video.  In addition, the Associate sells products and workshops, teaches classes and provides inspiration and product suggestion ideas to our customers to help them create something memorable.
 
Responsibilities include:
·          Provide outstanding customer service while maximizing sales
·          Provide Memory Lab services including scanning, printing and uploading photos from a variety of formats
·          Ability to learn, operate, and maintain the large format and photo scanners and photo printing services
·          Demonstrate new products and techniques to customers
·         ;Prepare for classes and special events
·          Teach classes, workshops and lead Scrapmania event 
·          Operate POS system, complete store opening or closing duties and perform daily cleaning and maintenance duties. 
·          Merchandise – assist with plan-o-grams and ensure merchandise is professionally presented
Requirements

Qualified candidates must have strong
communication skills, excellent presentation skills, be comfortable
talking in front of and leading a class, and a strong creative
background in photography, scrapbooking, card making and/or paper
crafting. Previous retail sales or customer service
experience  in a fast-paced environment
preferred.  Experience with social media, mobile devices,
scanning and printing photo a plus.  Associates must be
available to work retail hours, which include a variety of shifts,
including weekends.

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